Point Awards and Limits

As you create missions, you can limit the total number of missions and/or the mission's rewards. In addition, you can segment a point reward to only be earned by a specified group, level, or country.

Note: When you limit a mission or its rewards, your mission processing time may increase slightly as extra processing time is required to review the limits.

Limited Missions	Limited Rewards
Limit is set on the Availability tab.	Limit is set on the Rewards tab.
Limit applies to the total number of mission completions. All rewards are given.	Limit applies only to the reward that's limited. User missions can have limited rewards, group missions cannot.
Mission closes when the limit is reached.	Mission continues when the limit is reached.
Mission can be reactivated by adding additional completions.	Reward can be reactivated by adding additional time or points. Best practice is to change the reward amount rather than deleting and re-adding the reward. Note: Any users completing the mission when rewards were not available will not be retroactively awarded those points.
Limit can’t be changed to less than the number of missions already awarded.	Limit can’t be changed to fewer days/points than what has already been reached.
The Missions web component shows the number of completions remaining.	The Missions web component shows the number of days remaining (date limit) or “reward in limited supply” (point limit).
The mission is removed from the Missions web component when the limit is reached.	The Missions web component reward shows “out of stock” when the limit is reached.

When a mission is configured to limit both the total completions and one or more rewards, the mission stops when the total completion limit is reached.

• If a reward limit is reached first, the mission will stop awarding that reward and stay active until the total completion limit is reached.

• If the total completion limit is reached first, the mission will close even if the points/date on a limited reward is not reached.

Point Awards that Exceed the Specified Limit

When limiting the number of points to spend on a mission, you will want to consider scenarios where Nitro will need to award more points than the defined limit. You may go over the limit specified in the reward if:

• you're using a points multiplier

• you have a group mission

• you have an award amount that doesn't divide equally into the award limit

When a user completes a mission with limited points and some points are still available, Nitro will award each user the number of points specified in the reward. Once the reward limit is reached and all users have been awarded the appropriate number of points, then the mission will stop the point reward.

Reward Amount Does Not Divide Equally into the Award Limit

If your mission is configured to an amount that does not divide equally into the award limit, then the mission will award more points than the set limit. This can be avoided by ensuring the reward amount and reward limit divide equally.

For example, you have a mission that has a reward Amount of 6 and is limited to 1,000 points. 1,002 points would be awarded before the mission stops awarding points (167 users x 6 points = 1,002).

Points Multiplier

The "Multiply all point rewards by the action value" option is available when your mission has a single rule with the Action Value rule type. When selecting this option, the reward amount is multiplied by the action value to determine how much to award the user.

For example, you have a mission that rewards users based on their exam score (the score is sent as the action value). If the reward Amount is set to 1 and user A scores an 80 on the exam, they earn 80 points for the mission. However, if user B scores a 95 on the exam, they earn 95 points.

If you set the mission's point limit to 1,000 and you have 12 users that score an 85, Nitro will award 1,020 points and then stop the point reward (12 users x 85 score = 1,020).

Group Missions

Groups are dynamic and the number of users within individual groups can vary widely. When awarding a group mission, all users that are in the group at the time the mission completes will earn the reward.

For example, you have a group mission that has a reward of 20 points and the mission is limited to 70 completions. If group A has 100 users and that group completes the mission, then 2,000 points would be awarded before the mission closes.

Multiple Segmented Rewards

Segmented rewards allow you to set up a mission with a reward that can only be earned by users in a specific group, level, or country. When creating a reward of this type, Nitro Studio does not require you to select a group within a segmented group class. Therefore, it's possible to set up a mission where a user in multiple groups can earn multiple rewards. Consider your group memberships when setting up rewards segmented by group. Show me an example

Your mission awards 10 points to users in the Sales-East group and 15 points to users in the Sales-Southeast group. If you have a user in both the Sales-East and Sales-Southeast groups, they will earn 25 points for completing the mission.

When segmenting a reward using multiple groups or countries in the same reward tile, the selected groups/countries have an OR relationship. Therefore, if the user is in any of the selected groups/countries, they will be included or excluded from the reward. In this example, if a user is in the Arizona or California group, they are eligible for the reward.

See also

Create a mission