Manage Levels

Create levels to define how users progress along your program's engagement scale. Nitro has one leveling system which applies to all users. You cannot set up different levels per group.

When creating levels, consider how you want to reward users for level achievement.

Create a Level

  1. Open Nitro Studio > Reward > Levels.
  2. Select your level type:
    • Points - Assign levels automatically based on the user's lifetime point balance. When the point balance reaches a certain threshold, the user graduates to the next level. Levels are based on the default point category.
    • Custom - Assign levels manually via API calls. You can use custom levels to assign levels based on user achievements.
  3. Click New level. Or, to edit an existing level, hover over the level and click Edit (Edit Button).
  4. Set level properties:
  5. Field

    Description

    Level name

    The name of the level.

    Level points

    The number of points a user needs to earn to reach this level (Points type levels only).

    Level description

    A description of the level. Descriptions only appear in Nitro Studio.

    Action phrase

    Deprecated Icon Deprecated. The action phrase was shown in the Events web component.

    Thumbnail image

    The URL to the image that represents this level. If no image is defined, only the level name displays in relevant messaging. See Program Imagery for recommended image sizing.

  6. Click Save.
  7. For Custom levels, set up your API calls to determine when users achieve new levels.

Delete a Level

Note: Deleting levels is not recommended.

When you delete a level from your program, any user currently at that level will return to the last level in their history. For example, Jess is at Level 1 and earns enough points to move to Level 3. If Level 3 is deleted, Jess will return to Level 1. However, if Jess progressed from Level 1 to Level 2 to Level 3 and then Level 3 is deleted, they will return to Level 2.

Troubleshooting

If you change a user's point balance by removing a mission completion or manually adjusting points, and this adjustment affects the user's level, the incorrect level may display until a point transaction takes place. For example, Jess earns Level 2. Then, you remove a mission completion that moves her back to Level 1. The UI will show Jess at Level 2 until the next point transaction occurs.

See also

Levels

Example: Reward users for reaching a level

Point categories