Manage Levels

Create levels to define how users progress along your program's engagement scale. Nitro has one leveling system which applies to all users. You cannot set up different levels per group.

When creating levels, consider how you want to reward users for level achievement. Depending on your setup, users may see duplicate entries in the trophy case and/or events feed.

Reward using missions only. When using this strategy, do not add an action phrase or image to the level. Instead, create a mission that rewards the level achievement (see an example). When using this setup, users see the mission's badge and action phrase in their trophy case and events feed.
Reward using the level only. When using this strategy, add an action phrase and image to the level. As users level up, the level's image and action phrase display in their trophy case and events feed.
Reward using the level and a mission. When using this strategy, add an action phrase and image to the level. Then, create a mission that rewards the level achievement (see an example). When using this setup, users see both the level's image and action phrase and the mission's badge and action phrase in their trophy case and events feed.

Create a Level

Open Nitro Studio > Reward > Levels.
Select your level type:
- Points - Assign levels automatically based on the user's lifetime point balance. When the point balance reaches a certain threshold, the user graduates to the next level. Levels are based on the default point category.
- Custom - Assign levels manually via API calls. You can use custom levels to assign levels based on user achievements.
Click New level. Or, to edit an existing level, hover over the level and click Edit ().
Set level properties:

Field	Description
Level name	The name of the level.
Level points	The number of points a user needs to earn to reach this level (Points type levels only).
Level description	A description of the level. Descriptions only appear in Nitro Studio.
Action phrase	The custom phrase to display in events feeds when a user reaches this level. The action phrase supports tokens.
Thumbnail image	The URL to the image that represents this level. If no image is defined, only the level name displays in relevant messaging. See Program Imagery for recommended image sizing.

Click Save.
For Custom levels, set up your API calls to determine when users achieve new levels.

Delete a Level

Note: Deleting levels is not recommended.

When you delete a level from your program, any user currently at that level will return to the last level in their history. For example, Jess is at Level 1 and earns enough points to move to Level 3. If Level 3 is deleted, Jess will return to Level 1. However, if Jess progressed from Level 1 to Level 2 to Level 3 and then Level 3 is deleted, they will return to Level 2.